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Warranties and Returns Policy

Thank you for shopping at We aim to please and stand behind our products. If you are not entirely satisfied with your purchase we are here to help. Please contact us directly and we will help address your concerns.

Defective/Flawed Real Avid Products:

Please return or exchange products to the original place of purchase. If you are unable to return or exchange your product to the original place of purchase contact Real Avid customer service at [email protected] or toll free at 800.286.0567.


Warranties are product specific. See the product instructions included with the products. If you have any questions please contact our customer service at [email protected] or toll free at 800.286.0567.

Returning Products Purchased Through


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return your item must be unused, in its original packaging, and in the same condition that you received it. Please include your order number with the return. Prior to shipping, contact us at [email protected] or toll free at 800.286.0567.


If your return is approved, a full refund of the price of the item will be applied to your original method of payment within 7 business days of receiving your authorized return.

Shipping Costs:

Original and return shipping costs will not be included in the refund. Please ship to:

Real Avid 5480 Nathan Lane North, Suite 120 Minneapolis, MN 55442

Further Questions:

If you have any further questions please contact us at [email protected] or toll free at 800.286.0567


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