General

General Questions and search hundreds of Product Specific Questions related to Real Avid line of Products.

Do you offer discounts for Military, Veterans, Law Enforcement, etc?

Yes. All of the above. We offer a discount for Military, Veterans, Law Enforcement, Industry Professionals, as well as certain Government Employees. Please email a copy of your ID or send an email from your official email address to [email protected]

Part of one of my tools broke or is missing, what can I do?

Please send us an email at [email protected] with pictures of the broken pieces/tool and your full mailing address and we'll take care of it. You can also click here and fill out our simple online form.

Do you ship internationally?

Not at this time.

I just bought the Master Cleaning Station and can’t find the storage bag that is supposed to come with it?

The storage bag is located in the packaging. There is a triangle-shaped box which has the storage bag within it.

Are your products made in the USA?

Our products are invented, designed and engineered in Minneapolis, Minnesota and are contract manufactured overseas. Our sales, marketing, warehouse operations and administrative functions are all based out of our office in Minneapolis.

Will the AR15 Tool Work with AR15 Pistol?

Yes, the Real Avid AR15 Tool™ is a great way to service your AR15 pistol in the field or at the range. All of the mission-specific tools will work on an AR15 Pistol as well as a standard sized AR15. For more info on this product you can check it out here: Real Avid AR15 Tool™

What is your Return Policy?

For more information on our Return Policy please go to our Warranty & Return Policy Page.

Do you have GSA Contract / NSN Numbers for your products?

We sell to the military on P-Cards but currently do not have a GSA contract or NSN # on our products.